Twin Star International - Really Bad Customer Service!!!!!!!!!!!!!!!!!
See image for a screen shot of the summary of my complaint process. I have a 1-year-old space heater that makes so much noise it is unusable.
It seems to be a fan issue as that appears to be the only moving part. I cannot get a call back despite several attempts and several promises that someone will call back. It seems their process is to frustrate you enough that you just give up, yet they call it world class customer service. Anyone see this message from them?
In order to provide you with world class service, you will receive periodic status updates and/ or requests for additional information from the customer service team. We hope you enjoy years of satisfaction and quality from whichever Twin-Star item you own, and if you have a question about the item, or require parts or service, please use the links below for answers and information. Tickets/ inquiries will be responded to within 48 business hours. Thank you again for your business.
What a joke! Very very frustrated!
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
Twin Star International Cons: Customer service.
Location: 1690 S Congress Ave Suite 210, Delray Beach, FL 33445, USA
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